NICABM – Practical Skills for Working with an Angry Client

Description Of Practical Skills for Working with an Angry Client

How to Work with a Client Who is Hostile and Critical

Skills for Working with Some of the Most Challenging Clients We See

When a client struggles with anger, it can affect their judgment and create even more barriers to their healing.

And when a client’s hostility and criticism is directed at you – that can be one of the most painful aspects of being a practitioner.

But to help our clients effectively resolve their anger, we have to look at the crucial role of the subcortical brain and how it affects reactivity. We need to know how anger leaves a lasting imprint on a client, and why it is associated with the same neural pathways as addiction.

That’s why we’ve brought together 20 of the greatest minds in our field to help us focus on more targeted interventions for clients with anger.

What you’ll learn in Practical Skills for Working with an Angry Client

Practical Skills for Working with a Client’s Anger

Five Skills to Immediately Defuse Anger

• Marsha Linehan, PhD Stephen Porges, PhD
• Kelly McGonigal, PhD Bill O’Hanlon, LMFT
• An emergency technique to halt a client’s rapidly escalating anger
• The one skill that stops rising anger so you can problem-solve
• One subtle tweak to a breathing exercise that can bring down a client’s arousal state

How to Help Your Client Release “Stuck” Anger

• Peter Levine, PhD Pat Ogden, PhD
• How to create new experiences that override a client’s anger
• Rage vs. collapse: how to help a client integrate two incompatible parts of their anger

Strategies To Help Your Clients Stay Engaged With Their Anger

• Marsha Linehan, PhD Joan Borysenko, PhD
• Bill O’Hanlon, LMFT
• The one crucial idea you need to “sell” to your angry clients
• The powerful “Fact Check” that can stop anger in its tracks
• The one question that shifts a client from reactive to reflective

Why Anger Can Become an Addiction – And How to Help Clients Break Free

• Rick Hanson, PhD Steven Hayes, PhD Joan Borysenko, PhD
• Kelly McGonigal, PhD Ron Siegel, PsyD
• The one emotion that looks identical to anger in the brain
• The deep connection between temperament and the immune system
• Why clients with depression may have a greater addiction to expressions of anger

How to Approach the Rageful Parts of Trauma-based Anger

• Pat Ogden, PhD Bessel van der Kolk, MD Ron Siegel, PsyD
• Why the subcortical brain can dominate the way trauma survivors express anger
• Why we may need to be more concerned with a non-hostile client
• Why most “anger management” training fails

How to Help Clients Overcome the Main Fear That Drives Hostility

• Sue Johnson, EdD Dan Siegel, MD
• Ron Siegel, PsyD Joan Borysenko, PhD
• The one deep-rooted fear that fuels most anger in relationships
• How to pull an angry client back in when they shut down in a relationship
• How to work with a client’s core vulnerability that drives the fear-anger cycle

What Can Go Wrong When Working with Angry Couples

• Ellyn Bader, PhD Stan Tatkin, MFT
• One strategy to help expand a client’s empathy for their partner
• How your opening question to an angry couple could actually be lighting their fuse
• How to work with the narcissism that can block a client’s ability to empathize

How to Work with an Angry Client Who Is Critical of You

• Zindel Segal, PhD Linda Graham, MFT Sue Johnson, EdD
• Stan Tatkin, MFT Bill O’Hanlon, LMFT
• Practical strategies to help you stay centered when facing criticism
• The “Compassionate Barrier” skill, and how it can keep you connected in a session
• One way to defuse a client’s anger in mandated therapy

Two Ways to Work With a Passive-Aggressive Client

• Rick Hanson, PhD Zindel Segal, PhD
• How to slow down a client’s escalating anger to allow for more awareness
• How to reframe a client’s sense of disappointment to help them see progress in their healing
• A nuanced strategy for working with a narcissistic client who challenges your clinical abilities

About NICABM

We proudly provide continuing education for practitioners who are dedicated to being the best in their craft. Our goal is to develop programs that connect you with the top experts and the latest strategies in the field, to help you achieve better outcomes, more quickly with each of your clients.

About Course Director: Ruth Buczynski, PhD

Dr. Ruth Buczynski is a licensed psychologist and founder and president of The National Institute for the Clinical Application of Behavioral Medicine (NICABM). NICABM helps physicians, nurses, psychologists, social workers, and counselors – practitioners who have some of the most significant and life-changing missions on the planet – provide cutting-edge, research-based treatment strategies to their patients. For more than 25 years, NICABM has offered accredited training and professional development programs to thousands of practitioners worldwide.

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